Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely, and you'll be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.

Subscriptions can be canceled anytime after 14 days from your order date. This gives you the chance to truly experience the benefits before deciding.

To cancel or change your subscription, just email us at help@buymeltem.com and our team will be happy to help. See our Return and Refund Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you're buying a product that isn't yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then charge the full or remaining amount at a future date when we fulfill your order.

You can cancel a partially paid pre-order that hasn't been fulfilled yet. Once the order has been fulfilled, it can't be canceled, but you can request a full or partial refund. See our Return and Refund Policy for more details.

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You'll have a set period to decide whether to keep the item. If you haven't returned it by the end of that period, we'll charge your payment method for the full amount.